Browse the ShopHaven store, add the products you want to your cart and proceed to checkout. Enter your delivery details, choose your payment method and complete your order.

If guest checkout is available, you can order without creating an account. Creating an account can make future purchases easier and allows you to keep your order details together.

Once your order has been placed successfully, you should receive an order confirmation by email. If you do not see it, check your spam or junk folder before contacting us.

Contact us as soon as possible. If your order has not yet been processed or dispatched, we will do our best to make the requested change.

Once the parcel has been handed to the courier, changes may no longer be possible.

Possibly. ShopHaven's range is continually growing and we may be able to source products that are not yet listed online. Send us the product name, model number or a description of what you are looking for and we will see if we can help.

We aim to keep stock information as accurate as possible, but availability can change quickly. Some products may also be supplied through external distributors or suppliers.

All orders remain subject to final stock confirmation.

Yes. Unless a product page clearly states otherwise, products sold by ShopHaven are supplied as new.

Supplier stock can sometimes change faster than online systems update. If an item becomes unavailable after you order, we will contact you and discuss the available options.

We aim to use accurate images and product information. Manufacturers may occasionally change packaging, colours or minor product details without notice.

For technical products, the model number and specifications are the best reference when comparing products.

ShopHaven accepts Visa, Mastercard and any other payment methods shown during checkout.

Online payments are handled through approved payment providers. You should never need to send your card details to ShopHaven by email or another unsecured method.

Orders are processed for dispatch once payment has cleared and stock has been confirmed.

Where EFT or bank transfer is offered during checkout or arranged directly with ShopHaven, the order will only be processed for dispatch once the payment has cleared.

Yes. ShopHaven delivers to customers across South Africa using third-party courier services, subject to courier coverage and any applicable delivery restrictions.

Delivery charges, where applicable, are calculated based on your order and delivery location and will be displayed before you complete checkout.

Delivery times vary depending on stock availability, your location, payment clearance and courier schedules. Any delivery timeframe provided is an estimate rather than a guaranteed delivery date.

Where tracking is available, the tracking details will normally be provided after your order has been dispatched.

The courier may contact you or arrange another delivery attempt. Additional courier charges may apply where repeated delivery attempts are required.

Contact us immediately if you need to change your address. If the parcel has not yet been dispatched, we may be able to update it.

Once the courier has collected the parcel, changing the address may not be possible or may result in additional charges.

Change-of-mind returns may be accepted within 14 days of delivery where the product is unopened, unused, complete and in resaleable condition with its original packaging intact.

Products that have been opened, used, installed, altered, damaged after delivery or returned incomplete are generally not eligible for a change-of-mind return.

This does not affect your rights regarding defective, unsafe or incorrectly supplied products under applicable South African law.

Contact us before sending anything back. Please provide your order number, the product name and the reason for the return. We will provide the appropriate return instructions.

Once a refund has been approved and processed, the time it takes to reflect will depend on the payment provider and your bank.

Products are covered by the applicable manufacturer or supplier warranty, subject to the warranty terms and conditions for that product.

Contact us with your order number, the product details and a description of the problem. Photos or videos can also be useful where the fault is visible.

Where required, we will assist with submitting the item to the relevant supplier, manufacturer or warranty centre for assessment.

Not always. Some products need to be inspected or tested before the fault can be confirmed. Depending on the assessment, the outcome may be repair, replacement, credit, refund or rejection of the claim.

Warranty exclusions vary by manufacturer, but commonly include accidental damage, misuse, liquid damage, physical damage, unauthorised repairs, incorrect installation and normal wear and tear.

Contact us as soon as possible and, where possible, send photographs of the outer packaging, shipping label and damaged product.

Please keep the original packaging while the matter is being investigated.

Contact us with your order number and a photograph or description of the product received. We will investigate and arrange the appropriate next step.

Check all packaging carefully, as smaller accessories may sometimes be packed inside another product box. If something is still missing, contact us with your order number and details of the missing item.

Try refreshing the page or using a different browser or device. If the problem continues, contact us and let us know what happens when you try to complete the order.

Use the password reset option on the login page and follow the instructions sent to your registered email address.

ShopHaven processes personal information in accordance with our Privacy Policy and applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).