Terms and Conditions

Terms & Conditions

Effective date: July 2026
Last updated: July 2026

These Terms & Conditions govern the sale of products and the use of the ShopHaven website located at https://www.shophaven.co.za/. By placing an order with ShopHaven or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the website or place an order.

1. Supplier Details

Products are offered by:

ShopHaven (Pty) Ltd
Registration number: 2026 / 590644 / 07
Location: Centurion, South Africa
Email: sales@shophaven.co.za
Phone: 087 188 6204

2. Scope

These Terms & Conditions apply to all quotations, sales, orders, deliveries, exchanges, returns, and related dealings between ShopHaven and its customers, unless otherwise agreed in writing.

3. Products and Availability

We aim to ensure that product descriptions, images, pricing, and availability shown on the website are accurate. However, errors or delays may occur.

All products are subject to availability. We reserve the right to correct errors, update product information, limit quantities, or withdraw products without prior notice.

4. Pricing

All prices displayed on the website are subject to change without notice. Pricing errors may be corrected at any time before an order is accepted.

If a pricing error affects your order, we will contact you before processing it further where reasonably practicable.

5. Orders

Placing an order on the website or through ShopHaven does not automatically mean that the order has been accepted. All orders are subject to review, product availability, confirmation of payment, and acceptance by ShopHaven.

We reserve the right to refuse, cancel, or limit any order where necessary, including in cases of suspected fraud, incorrect pricing, stock shortages, technical errors, or other reasonable business grounds.

6. Payment

We accept payment by Visa and Mastercard and any other payment methods that may be clearly offered on the website from time to time. Payment must be made in full using an approved payment method before any order is dispatched unless otherwise agreed in writing.

All orders are only shipped once payment has cleared in our account.

If a payment is reversed, declined, disputed, or not fully cleared, ShopHaven may suspend processing, delivery, warranty support, or further fulfilment until the matter is resolved.

7. Delivery and Risk

We aim to dispatch and deliver orders within the estimated timeframes communicated to the customer, but delivery times are estimates only and may be affected by stock availability, courier delays, payment clearance, public holidays, weather, or other factors beyond our control.

We make use of third-party couriers for deliveries to customers. Risk in the goods will pass to the customer upon delivery to the address provided, subject to applicable law. Customers are responsible for ensuring that delivery details are accurate and that someone is available to receive the order where required.

8. Inspection on Receipt

Customers should inspect products as soon as reasonably possible after delivery. If an item is incorrect, damaged on arrival, or appears defective, the customer should notify ShopHaven as soon as possible with sufficient details, photographs where available, and the original packaging where possible so that we can investigate and assist.

Where goods appear to have been damaged in transit or on arrival, ShopHaven may need to investigate the matter with the courier before a final outcome is confirmed. We will work with the customer and the courier in good faith to resolve these cases as quickly and fairly as possible.

9. Returns, Refunds, and Exchanges

We want customers to shop with confidence and we work hard to resolve issues fairly and to each customer’s satisfaction. We aim to build a community of satisfied clients and foster long-term relationships while also protecting the integrity of our products and preventing abuse of our returns process.

  • If you change your mind, returns are accepted within 14 days of delivery only if the product is unopened, unused, and in resaleable condition, with its original packaging intact.
  • Products that have been opened, used, installed, altered, damaged after delivery, or returned incomplete are not eligible for return based on change of mind.
  • We do not accept returns for used products simply because a customer no longer wants the item or has changed their mind after opening or using it.
  • Where a change-of-mind return qualifies, ShopHaven may offer a full refund or exchange.
  • All approved returns must be received in a condition that allows the product to be resold.

Nothing in this section limits any rights you may have under the Consumer Protection Act or other applicable South African law in relation to defective, unsafe, or misrepresented goods.

10. Warranty and Defective Products

All products are covered by the full manufacturer warranty, subject to the manufacturer’s applicable warranty terms, conditions, claim procedures, exclusions, and assessment processes.

If a product is believed to be defective, ShopHaven will assist the customer in submitting the item for warranty assessment through the appropriate supplier or warranty centre. Warranty outcomes are determined by the supplier, manufacturer, or warranty centre after inspection and testing and may include repair, replacement, credit, refund, or rejection of the claim, depending on their findings.

ShopHaven does not process discretionary refunds on items that have been opened or used where the issue is being handled as a warranty matter. Where a product is confirmed by the warranty centre to be defective, any refund of shipping costs will be handled accordingly.

11. Customer Responsibilities

Customers agree to:

  • provide accurate and complete order, billing, and delivery information;
  • ensure that ordered products are suitable for their intended use before purchase;
  • follow product instructions, manufacturer guidance, and safety requirements;
  • use the website and products lawfully and responsibly; and
  • cooperate reasonably with ShopHaven in resolving returns, delivery issues, or warranty claims.

12. Intellectual Property

All content on the website, including text, branding, graphics, layouts, logos, product copy, and other material, is owned by or licensed to ShopHaven and may not be copied, distributed, reproduced, or used without permission except as permitted by law.

13. Limitation of Liability

To the fullest extent permitted by law, ShopHaven will not be liable for indirect, incidental, special, or consequential loss or damage arising from the use of the website, delays in delivery, stock shortages, product misuse, third-party courier issues, or events beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted under South African law.

14. Website Use

Your use of the website is also subject to our Terms of Use and Privacy Policy. By using the website, you acknowledge that you have read those documents where applicable.

15. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time. The version published on the website at the time of your order or use of the website will apply, unless otherwise required by law.

16. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa. Any dispute arising from them will be subject to the jurisdiction of the South African courts, unless applicable law provides otherwise.

17. Contact Us

If you have any questions about these Terms & Conditions, please contact:

ShopHaven
Email: sales@shophaven.co.za
Phone: 087 188 6204
Address: Centurion, South Africa