Privacy Policy

Effective date: July 2026
Last updated: July 2026

ShopHaven respects your privacy and is committed to protecting your personal information in accordance with applicable South African law, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit
https://www.shophaven.co.za/,
contact us, use our services, or otherwise interact with us.

1. Responsible Party

For purposes of POPIA, the responsible party is:

ShopHaven (Pty) Ltd
Registration number: 2026 / 590644 / 07
Registered office: Centurion, South Africa
Contact email: sales@shophaven.co.za

Information Officer / Privacy Contact
Owen E Schmidt
Email: sales@shophaven.co.za
Phone: 087 188 6204

2. Personal Information We Collect

We may collect and process the following personal information:

your name and surname;
email address;
telephone or mobile number;
delivery, billing, or physical address;
account or login information, if accounts are offered;
order, payment reference, and transaction information;
communications you send to us through forms, email, social media, or customer support channels;
device, browser, IP address, and usage information collected automatically when you use the website; and
any other information you voluntarily provide to us.

3. How We Collect Personal Information

We collect personal information:

directly from you when you complete forms, place an order, contact us, or subscribe to updates;
automatically through cookies and similar technologies when you browse our website;
from service providers who help us operate our website and business; and
from publicly available sources where lawful and appropriate.

4. Why We Process Personal Information

We may process your personal information to:

provide products, services, or information you request;
process and fulfil orders or enquiries;
communicate with you about your order, account, or support request;
improve our website, products, services, and customer experience;
maintain internal records and administer our business;
detect, prevent, and investigate fraud, abuse, security issues, or unlawful conduct;
comply with legal and regulatory obligations; and
send marketing communications where permitted by law.

5. Lawful Grounds for Processing

In terms of POPIA, we process personal information where one or more lawful justifications apply, including where:

you have given consent;
processing is necessary to conclude or perform a contract with you;
processing is required to comply with an obligation imposed by law;
processing protects your legitimate interest;
processing is necessary for pursuing our legitimate interests or those of a third party, where permitted by law; or
processing is necessary for the proper performance of a public law duty.

6. Cookies and Website Analytics

We may use cookies and similar technologies to keep the website functioning properly, remember your preferences, understand how visitors use the website, and improve performance and content. You can usually control cookies through your browser settings.

If non-essential cookies, analytics, advertising pixels, or similar tracking technologies are used, a cookie notice or consent mechanism should be displayed where required.

7. Direct Marketing

Where we send direct marketing communications, we will do so in accordance with POPIA and other applicable South African laws. You may opt out of marketing communications at any time by using the unsubscribe option in the message or by contacting us directly.

8. Disclosure of Personal Information

We may share your personal information with:

our employees, contractors, and authorised representatives who need the information to perform their duties;
service providers such as website hosts, payment processors, couriers, IT support providers, and analytics providers;
professional advisers such as lawyers, accountants, or auditors;
regulators, government authorities, or law enforcement where required by law; and
a purchaser, successor, or merged entity if our business or assets are sold, transferred, or restructured.

We do not sell your personal information.

9. Cross-Border Transfers

Some of our service providers may store or process personal information outside South Africa. Where personal information is transferred across borders, we will take reasonable steps to ensure that the recipient is subject to laws, binding corporate rules, or agreements that provide an adequate level of protection as required by POPIA.

10. Security Safeguards

We take reasonable technical and organisational measures to secure the integrity and confidentiality of personal information in our possession or under our control. These measures may include access controls, password protection, secure hosting, encryption where appropriate, and internal administrative safeguards.

Although we take reasonable steps to protect personal information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, to comply with legal obligations, to resolve disputes, or to enforce our agreements. When information is no longer required, we will delete, destroy, or de-identify it as permitted or required by law.

12. Special Personal Information and Children

We do not intentionally collect special personal information or the personal information of children unless it is strictly necessary, legally permitted, and processed in compliance with POPIA. If you believe that a child has provided personal information to us without appropriate consent, please contact us so we can take appropriate steps.

13. Your Rights Under POPIA

Subject to applicable law, you have the right to:

request confirmation of whether we hold personal information about you;
request access to your personal information;
request correction, updating, or deletion of personal information that is inaccurate, incomplete, misleading, excessive, or unlawfully obtained;
object to the processing of your personal information in certain circumstances;
object to the processing of your personal information for direct marketing purposes;
withdraw consent where processing is based on consent, subject to lawful limitations.

To exercise any of these rights, please contact us using the details set out in this Privacy Policy. We may ask you to verify your identity before giving effect to your request.

14. Mandatory and Voluntary Information

Where it is necessary for us to collect personal information in order to provide a product, service, or response, we will indicate where reasonably practicable whether the provision of that information is mandatory or voluntary. If you do not provide certain information, we may be unable to fulfil your request, provide services, complete a transaction, or maintain your account.

15. Third-Party Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those external websites, and we encourage you to review their privacy policies.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Continued use of the website after such changes are posted will constitute your acknowledgment of the updated policy, to the extent permitted by law.

17. Contact Us

If you have any questions about this Privacy Policy or how we process personal information, please contact:

ShopHaven
Email: sales@shophaven.co.za
Phone: 087 188 6204
Address: Centurion, South Africa